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Reducing fire risk

We're asking all guests to please avoid using any woodburner or open fire in cottages at this time, as sparks escaping from the flue may lead to wildfire due to the current dry conditions in the surrounding land. Thank you for helping us do whatever we can to reduce the risk of wildfire.

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Booking information

Mottistone Manor Farmhouse, a National Trust holiday cottage
Mottistone Manor Farmhouse, Isle Wight | © National Trust Images/Mike Henton

From frequently asked questions and essential booking information to our terms and conditions, find everything you need to know about your your National Trust holiday.

Help and enquiries

Got a question? 

Find answers to frequently asked questions, including queries about changing your booking and payment.

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Contact the holidays team 

If you'd like to get in touch, please contact us at holiday.enquiries@nationaltrust.org.uk or on 0344 800 2070. We're open for enquiries: Monday to Saturday: 9am – 5pm Sunday: Closed

Visitors outside the National Trust shop at Aira Force, Ullswater, Cumbria

How to pay your balance

Pay your balance 

If you've paid a deposit for your holiday with us, you can pay the remaining balance online easily and securely.

The exterior of Horton Court, Gloucestershire

Terms and conditions

Holiday cottage, bunkhouse and bothy terms and conditions 

Please read these terms and conditions carefully before making your holiday cottage, bunkhouse or bothy booking.

Wicket Nook Holiday Cottage, Peak District

Camping and glamping terms and conditions 

Please read these terms and conditions carefully before making your camping, caravan, campervan, motorhome or glamping booking.

A close view of tent pegs at Brownsea Island Campsite in Dorset

International Passenger Protection

International Passenger Protection 

Find out more about the traveller protection offered by International Passenger Protection.

An aerial view of Greenlands, with Poole Harbour in the distance, Dorset

Book your holiday

Go on holiday to one of the places in our care for a trip filled with memories, while helping us look after these places well into the future.

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