Adopt a Plot

Frequently asked questions

• What's included in my donation?

  When donating to Adopt a Plot, you'll receive an email with a download link to your personalised digital certificate and an additional email update.

  If you decide to opt in to emails from us, you'll receive updates on how you're supporting nature conservation work across the sites.

• How long will my adoption last?

  If you're donating by Direct Debit, your adoption will continue every month until you contact us, or your bank asks for it to be cancelled.

  If you're making a one-off donation by credit/debit card, your adoption will last for a year. Towards the end of this year, you'll receive an email inviting you to donate again.

• Can I visit my plot?

  Although you won’t be able to visit a specific, physical plot, you're welcome to visit the six sites. Please check the place homepage for information about visiting, including opening times and admission fees, if relevant.

• Will you be adding more sites in the future?

  We're starting with six sites but hope to be able to add more locations in the future.

• Can I donate in memory of a loved one, or as a gift?

  At the moment, you can only donate to Adopt a Plot as an individual. You can personalise your certificate by adding your name to the plot or naming it after someone else.

• Can my business Adopt a Plot?

  If you'd like to make a donation through your business, please email corporate.partnerships@nationaltrust.org.uk.

  We can only take online donations from private individuals at the moment. We're unable to progress enquiries from businesses around supporting nature conservation or tree planting for carbon offsetting, customer incentives or external communication, at specific sites or through volunteer opportunities.

• Why haven’t I received my confirmation email?

  You should receive your confirmation email within 15 minutes of donating. If you've not received the email after this time, please check your junk folder. If you're still having difficulty, please email giving@nationaltrust.org.uk.

• I’ve changed my mind. Can I get a refund?

  We don't process refunds on donations, but we'll work hard to ensure you have all the information you need before making a donation.

  Donations will only be refunded in very limited circumstances, in accordance with the Fundraising Regulator guidelines.

  If you’d like to make a complaint about our no-refund procedure, you can do so via our Supporter Service Centre, either over the phone by calling 0344 800 1895 or by emailing us at giving@nationaltrust.org.uk.

  For further information, please read our complaints procedure.

• Can I cancel my Direct Debit?

  If you’d like to cancel your Direct Debit, you can call us on 0344 800 1895 or email us at giving@nationaltrust.org.uk. If you’re emailing, please include your full name, address and supporter number.