Accessibility at The Workhouse & Infirmary

Accessibility mobility scooter — Powered mobility vehicles are available to use | © Annapurna Mellor

We believe that The Workhouse & Infirmary should be open and accessible for all. Across the property we are continually improving access to ensure everyone can experience this special place. Here you can discover key accessibility information to help you plan your visit.

Arrival and parking

Maps and guides
Map boards are situated around the site for visitors to get their bearings. Guidebooks are available to purchase from the Visitor Reception Building on arrival.

Essential Companion Card
Visitors can bring up to two carers free of charge when visiting the park. Please make the Welcome team aware on your arrival.

To make the process even quicker and simpler, you may want to consider getting a Essential Companion Card. This can be done by calling the Supporter Services Centre on 0344 800 1895 which is open from 9am to 5.30pm, Monday to Friday and 9am to 4pm weekends and bank holidays. Local call rates apply.

You can also email your request to enquiries@nationaltrust.org.uk with your full name, full address and supporter/member number.

Accessible parking
Within the main visitor car park there are 7 accessible car parking spaces available next to the Visitor Reception Building.

Getting around outdoors during your visit

Mobility scooters
Mobility scooters are available to use on arrival from the Visitor Reception Building. The Hub (entrance) to The Workhouse building is approximately 130 metres from the car park along a step-free level path.

Wheelchairs are also available to use.

The kitchen garden
The kitchen garden has step-free level access into and throughout.

Mobile signal and wi-fi
Please note that mobile phone reception is limited across the site.

Places to rest
There are benches throughout the site. Many of our picnic benches are wheelchair accessible.

Accessibility at The Workhouse & Infirmary — Wheelchairs & mobility scooters are available to hire | © John Millar

Getting around indoors during your visit

There is level or ramped access to the Vistor Reception Building on arrival, the Hub, the Infirmary cafe and the ground floor of The Workhouse. There is lift access to the Infirmary building.

Our new Upstairs Downstairs Room on the ground floor of The Workhouse is a representation of one of the wards from the upper floors.

Dogs
Dogs are welcome in the garden, in the outdoor seating area of the cafe and indoors in the dog-friendly section of the cafe. Dogs are not allowed in The Workhouse or the Infirmary buildings.

Secondhand bookshop
There is ramped access into our popular bookshop from the female work yard.

Eat with us
The path to the Infirmary cafe is uneven in places, please take care.

Facilities

Accessible toilets
There are accessible toilets in the Visitor Reception Building, The Hub and the Infirmary cafe.

Baby changing facilities can also be found in the Visitor Reception Building and in the Infirmary cafe.

Induction loop
Induction hearing loops are available in the Vistor Reception Building, the Hub and the Infirmary cafe. In addition, portable induction loops are available to use during the outside information tours of the building. Please pick one up from a member of the team at the Hub.

Useful resources

Sensory resources
We know that visits to our places can be overwhelming at times and we can provide items that may be helpful for your visit.

Head to The Hub where we have bags available for you to customise by choosing from our selection of sensory items, or pick up one of our pre-packed bags.

We'd love to hear from you

We are always interested to learn more about accessibility at The Workhouse & Infirmary.

If you have any suggestions on how we can further improve what we currently offer, please get in touch either by email at theworkhouse@nationaltrust.org.uk or by filling in a comment card during your visit. They can be found throughout the site.