Gender and Diversity Pay Gap Report
Our Gender and Diversity Pay Gap Report shows how we compare to the national average and what we're doing to close the gaps.
Read our latest Gender and Diversity Pay Gap Report and learn about the work we're doing to close the gaps with our organisation. The report reveals how our gender pay gap compares to the national average and why we've committed to publishing our diversity pay gaps on a voluntary basis.
A pay gap measures the difference in pay between the average of two different groups of employees in an organisation, regardless of the work they do. Like every large organisation, we’ve declared our gender pay gap reporting since 2017. We're also voluntarily sharing our disability, ethnicity and sexual orientation pay gaps.
Our latest Gender and Diversity Pay Gap Report was published in December 2024 and provides a summary of pay and people data as of 5 April 2024.
The gender pay gap results continue to show an overall improvement since our first reported figures in 2017.
In April 2024:
This was an improvement of 0.8% on our 2023 figure and below the UK's mean average pay gap of 13.8% (Office for National Statistics, 2024).
Our gender pay gap exists because we employ more women in lower paid roles, such as retail, food and beverage and visitor services, where the majority of applicants have traditionally been female.
As these roles make up a high proportion of our workforce, this has a large impact on our calculations of the average hourly rates for women and men across the organisation. In 2024 we remain confident that we pay men and women equitably for doing the same or similar work.
Further details, including our median average, can be found in the report.
It’s important that everyone has an equally positive experience of our work and feels welcome, whether they’re a visitor, volunteer or staff member. We call this work Everyone Welcome, and it’s why we’re commited to publishing our diversity pay gap findings despite it not being mandatory yet.
Our diversity pay gaps have all shown positive progress on the figures that we shared for April 2023.
In April 2024, our mean disability pay gap was 1.8%. This means that the mean average hourly rate paid to employees who have shared that they do not identify as disabled was 1.8% higher than the mean average hourly rate paid to employees who have shared that they identify as disabled.
In April 2024, our mean ethnicity pay gap was 2.4%. This means that the mean average hourly rate paid to white employees was 2.4% higher than the mean average hourly rate paid to employees who are people of colour / people of the global majority.
In April 2024, our mean sexual orientation pay gap was 5.5%. This means that the mean average hourly rate paid to employees who have shared that they identify as heterosexual was 5.5% higher than the mean average hourly rate paid to employees who identify as lesbian, gay, bisexual and other sexual orientations.
Currently, there aren’t any national benchmarks to compare these pay gaps against. We're working hard to make improvements to both our gender balance and the diversity of our organisation through a wide range of interventions and we'll continue to monitor our three diversity pay gaps, alongside gender.
Full details, including our median averages, can be found in the report.
Each year we’ll publish our gender pay gap information, as required under government regulations. We’ll also publish our disability, ethnicity and sexual orientation pay gap information on a voluntary basis, as we have been doing since 2023.
Our Gender and Diversity Pay Gap Report shows how we compare to the national average and what we're doing to close the gaps.
Learn about the steps we're taking to reduce our gender pay gap in our 2023 report.
Find details about bonus pay and the continued impact of furlough in our 2022 report.
Learn about furlough and the steps we're taking to reduce our gender pay gap in our 2021 report.
We're committed to meeting the needs and expectations of a diverse society. Find out what we're doing to create an inclusive, accessible and welcoming environment for our supporters, staff and volunteers.