Quiet time: Please think of your neighbours and help us protect the peace and tranquility at at all times. No noise 10pm - 7am please.
No amplified music at any time please.
Lost property: If you leave any of your possessions behind at the campsite, please contact us as soon as possible.
We reserve the right to charge you for any storage and delivery costs that we incur in relation to your lost property. We charge a lost property charge of £10 to cover our administrative costs and standard Royal Mail delivery up to 2kgs in the UK to return your items to you. If a request to return your items deviates from these conditions, then we reserve the right to charge you any additional costs.
Where possible, we’ll hold lost property for three months after which it’ll be disposed of. Perishables will be disposed of immediately and are therefore unreturnable. In addition, we will only be able to return items permissible by Royal Mail.
Problem or complaint: Every reasonable care will be taken to ensure that the camping pitch, pod or bothy and also site amenities are presented to a high standard. Should you find any cause for complaint, please immediately contact one of the campsite staff, so that reasonable steps can then be taken to rectify the problem. National Trust will not normally make any refunds in respect of complaints made after the Visitor’s departure from the campsite if the Visitor did not make the problem or complaint known to staff during the Visitor’s stay. If you supplied an email address at the time of booking, a survey will be emailed to you for your comments after your stay. Alternatively, a comment form may be completed and left at the campsite reception. All complaints made after the Visitor’s departure should be made in writing by post or email to:
Guest Relations Manager
National Trust Holidays, Heelis, Kemble Drive, Swindon, SN2 2NA
Email: guestrelations@nationaltrust.org.uk.
Small print: In addition to the site rules in this campsite guide, there are terms and conditions that apply to your booking. You can also read them on the campsite notice board.
