If you've bought something from our online shop or one of our on-property shops, and would like to return it, please send it to the below address within 30 days of purchase for a full refund.
Orders placed between the 26th of October - 22nd of December will be eligible for our extended Christmas returns period. All items need to be returned by the 31st of January.
Please notify our customer service team when returning items purchased in one of our on-property shops, so we know to expect your return. You can do so by emailing, calling or writing to us by using the contact details at the bottom of this page.
Please return the item in its original condition and get proof of return postage. If you can, please include the original packing slip to help us identify your order. The National Trust is unable to accept responsibility for items lost or damaged in the post. Please note, the customer is responsible for the cost of returning the items, unless incorrect or faulty.
If you wish to return your garden furniture order, please contact our customer service team who will arrange a collection. Garden furniture cannot be returned to National Trust property shops and the customer is responsible for the cost of the return collection.
Returns address:
National Trust Returns
Belkin House
Shipton Way
Express Business Park
Rushden
Northants
NN10 6GL
We'll process any refunds in line with our standard policy.
If it’s easier for you, you may also return unopened items to your local property shop. Please ensure you take your receipt with you for a full refund. For online orders you will need to show your dispatch note to shop staff in order for them to process your refund.
We'll do our best to process your refund as quickly as possible, but there may sometimes be a delay, so we ask for your understanding.
This policy is in addition to your statutory rights and Consumer Rights. To read more about your consumer rights you can access the Consumer Contracts Regulations 2013 under section 9 of our terms and conditions.
We’re unable to accept returns for the following items:
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Products that have been personalised for you such as stationery or gifts
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Perishable goods such as flowers, food or real Christmas trees
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Sealed audio or video recordings that have been unsealed after you receive them
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Any products which are services relating to the supply of leisure activities (including but not limited to our gift experiences), where the services provide for a specific date or period of activity
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Earrings
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Gift cards
Shops at some National Trust locations are operated by other organisations including, Waddesdon Manor, St Michaels Mount, Tatton Park and Porth y Swnt, and aren’t covered by this policy. Please contact these shops directly for their return policy.
Plant returns can only be made to a National Trust shop.
