Our fundraising promise

Visitors looking at flowers in the Walled Garden at Shugborough Estate — Visitors in the Walled Garden at Shugborough Estate | © National Trust Images/Rob Stothard

Your ongoing support and generosity help to protect the UK's best-loved places and ensure that they remain special for everyone to enjoy. That's why we're a part of the Fundraising Regulator's self-regulatory scheme, and why, when you make a donation to us, you can be confident that our fundraising is legal, open, honest and respectful. Here's our fundraising promise to you.

We will commit to high standards

We will adhere to the Code of Fundraising Practice
We will monitor fundraisers, volunteers and third parties working with us to raise funds, to ensure that they comply with the Code of Fundraising Practice and with this promise
We will comply with the law as it applies to charities and fundraising
We will display the Fundraising Regulator badge on our fundraising material to show that we are committed to good practice

We will be clear, honest and open

We will tell the truth and not exaggerate
We will do what we say we are going to do with donations we receive
We will be clear about who we are and what we do
We will give a clear explanation of how you can make a gift and change a regular donation
Where we ask a third party to fundraise on our behalf, we will make this relationship and the financial arrangement transparent
We will be able to explain our fundraising costs and show how they are in the best interests of our cause if challenged
We will ensure that our complaints process is clear and easily accessible
We will provide clear and evidence-based reasons for our decisions on complaints

Two adults and two children set about picking litter as part of a volunteer beach clean on a sunny day at Marloes Sands, Pembrokshire — Picking litter as part of a beach clean | © National Trust Images/Chris Lacey

We will be respectful

We will respect your rights and privacy
We will not put undue pressure on you to make a gift. If you do not want to give or wish to cease giving, we will respect your decision
We will have a procedure for dealing with people in vulnerable circumstances, and it will be available on request
Where the law requires, we will get your consent before we contact you to fundraise
If you tell us that you don’t want us to contact you in a particular way, we will not do so. We will work with the Telephone, Mail and Fundraising Preference Services to ensure that those who choose not to receive specific types of communication don’t have to

We will be fair and reasonable

We will treat donors and the public fairly, showing sensitivity and adapting our approach depending on your needs
We will take care not to use any images or words that intentionally cause distress or anxiety
We will take care not to cause nuisance or disruption to the public

A curator dressing a mannequin in Victorian clothes at Red House, London | © National Trust Images/Rob Stothard

We will be accountable and responsible

We will manage our resources responsibly and consider the impact of our fundraising on our donors, supporters and the wider public
If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint. We will listen to feedback and respond appropriately to compliments and criticism we receive
We will have a complaints procedure, a copy of which will be available on our website or available on request
Our complaints procedure will let you know how to contact the Fundraising Regulator in the event that you feel our response is unsatisfactory
We will monitor and record the number of complaints we receive each year, and share this data with the Fundraising Regulator on request

Getting in touch

If you have any questions or would like to speak to us about our fundraising promise, you can:

Ponies grazing at Lizard Point, Cornwall

Donate to make a difference

Your support is essential to help us look after nature, beauty and history. Make a donation today, and together we can protect precious places for everyone, forever.

Different ways to donate